Player Show Black for Some Users..

[CoolestKid]

Hi, all

Player show black for some users.. couple of my users have reported that to me with screenshots.. they don't see any Player they only see black on Player section no even trailer.. while to me it shows.

I also tell other users in my group to test many of them they see black on player section

How to fix it? and what is causing it? Thanks.

 

[admin]

Всем привет

Плеер показывает черный для некоторых пользователей.. несколько моих пользователей сообщили мне об этом со скриншотами.. они не видят ни одного проигрывателя, они видят только черный цвет в разделе «Плеер», даже трейлера.

Я также советую другим пользователям в моей группе протестировать многих из них, они видят черный цвет в разделе проигрывателя.

Как это исправить? и чем это вызвано? Спасибо.

Возможно видео недоступно в его/её стране или по его/её ip адресу

 

[CoolestKid]

Maybe the video is not available in his/her country or by his/her ip address

I tell one of them to send screenshot to me of her console..

This is her console.. in the screenshot it seems like cinemaplayer is not loading it respond with 404 on her side



My Console screenshot

 

[admin]

Попробуйте установить себе adblocker. Или попросите её отключить adblocker и посмотрите что будет.

 

[CoolestKid]

Try installing an adblocker for yourself. Or ask her to disable adblocker and see what happens.

She tell me she disable adblocker but the same issue.. I also tried with 2 different Adblockers.. it works fine for me even tried with adblocker that she is using.. it works fine for me.

And the thing is, it was not only for here.. it is many people on group that have that issue... black in player section

 

[admin]

Попробуйте поменять url плеера, скопируйте файл плеера к себе на сервер или любой другой хостинг.

 

[CoolestKid]

Try to change the url of the player, copy the player file to your server or any other hosting.
Посмотреть вложение 263

I Hosted it on CDN but the same issue..

And Finally I found the Problem.. it because of IP V6.. the Player it not working for users with IPV6.. All users who use IPv6 have black on Player.. I have tried too with IPv6 and got the Problem like them

And Also found the this was reported on Github before: https://github.com/CinemaPress/CinemaPlayer/issues/4

I have tried to use IPv6 and Check console.. then I found this problem















It Only appear if am using IPv6 and for users with IPv6

 

[admin]

@CoolestKid если найдёте решение, дайте знать, я обновлю установочник.

 

[CoolestKid]

@CoolestKid if you find a solution, let me know, I'll update the installer.

I have tried to Investigate this.. by downloading the file mydomain.com/cinemaplayer.js and I think the Problem is somewhere here.. Since I don know much about JS.. it a little bit hard for me to debug this here..

 

[admin]

Можно попробовать убрать return чтобы игнорировать ошибку.

 

[CoolestKid]

I have tried to Investigate this.. by downloading the file mydomain.com/cinemaplayer.js and I think the Problem is somewhere here.. Since I don know much about JS.. it a little bit hard for me to debug this here..

Посмотреть вложение 266

I use this Regex in var ip It seems like it fix the problem to some users.. https://www.regextester.com/104038

You can try to remove it returnto ignore the error.

Also tried to remove this, It works now for all users I hope.. If anyone report I will investigate more and let you know.. Thanks

 

[CoolestKid]

I created Pull request on Github for temporarily fix

https://github.com/CinemaPress/CinemaPress/pull/66